Privacy & Cookies Policy

1. Introduction

We value your privacy and are committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, store, and share information about you when you visit our website, make a purchase, or interact with our services.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, billing and shipping address, phone number.

  • Payment Information: Credit/debit card details, PayPal or other payment method information (processed securely through third-party gateways).

  • Order History: Products purchased, preferences, and communication history.

  • Technical Data: IP address, browser type, operating system, device information, and geolocation (if enabled).

  • Cookies & Tracking Data: For website performance, analytics, and personalized advertising.

3. How We Use Your Information

We process your data to:

  • Fulfill and deliver your orders.

  • Provide customer support and respond to inquiries.

  • Process payments securely.

  • Improve our website, products, and user experience.

  • Send updates about promotions, new products, or important notices (only if you opt in).

  • Comply with legal and tax obligations.

4. Cookies Policy

Cookies are small files stored on your device to improve your browsing experience.

Types of cookies we use:

  • Essential Cookies: Required for website functionality (shopping cart, checkout).

  • Analytics Cookies: Help us understand website traffic and improve performance.

  • Marketing Cookies: Deliver personalized ads and remarketing campaigns.

You can control cookies via your browser settings. Disabling cookies may affect website functionality.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share it only with trusted third parties, such as:

  • Payment processors

  • Shipping carriers

  • IT and marketing service providers

  • Legal authorities (if required by law)

6. Your Rights

Depending on your jurisdiction (e.g., GDPR in the EU, CCPA in California), you may have the right to:

  • Access, update, or delete your personal data.

  • Opt out of marketing communications.

  • Request data portability.

  • Withdraw consent for cookies and data processing.

To exercise your rights, please contact us via email.

7. Data Retention & Security

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

8. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. The revised version will be posted on this page with the updated “Last Updated” date.

Shipping, Returns & Exchanges Policy

1. Shipping

  • Orders are processed within 1–3 business days after payment confirmation.

  • Shipping times vary depending on destination and carrier.

  • Tracking information will be provided once the order is shipped.

  • We are not responsible for delays caused by carriers, customs clearance, or events beyond our control.

2. Returns & Exchanges

We accept returns and exchanges within 30 days of delivery, under the following conditions:

  • The item must be unused, unwashed, and in its original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Certain products (e.g., final sale items, personalized goods, perishable items) may be non-returnable.

Exchange Process:

  • Contact our customer support team to request an exchange.

  • We will provide a return authorization and instructions.

  • Once the item is received and inspected, we will send the replacement product.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the product was defective or shipped in error.

  • For defective or incorrect items, we will provide a prepaid return label.

Refund Policy

1. Eligibility

Refunds are issued for eligible returned items or for orders canceled before shipment.

2. Refund Process

  • After receiving and inspecting your return, we will notify you via email.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

3. Non-Refundable Items

  • Final sale or clearance items

  • Gift cards

  • Downloadable digital products

  • Items returned after the return window

Terms of Use

1. Acceptance of Terms

By accessing or using this website, you agree to these Terms of Use. If you do not agree, you must stop using the site.

2. Use of the Website

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to hack, disrupt, or harm the site’s functionality.

  • Copy, distribute, or exploit any content without written permission.

3. Intellectual Property

All text, graphics, logos, images, and code are the property of our company and protected by copyright and trademark laws. Unauthorized use is prohibited.

4. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of this site or purchased products, except as required by law.

5. Modifications

We reserve the right to modify these Terms of Use at any time. Your continued use of the site after changes are posted means you accept the updated terms.